RETURNS/EXCHANGES

We stand behind our products.

If you are not satisfied with one of our products you may return it for credit or a refund  less shipping  within 21 days of receiving it.  

Please use a box or the original packing to return all products. No returns accepted if plain, unpadded envelopes are used. Items sent in an envelope get damaged in the mail and we will no longer accept them.   As of February 14, 2009 all returns going back onto customers credit cards or paypal will be assessed a 10% restocking fee. 

You may choose a store credit or exchange it with no restocking fee.

There will be a $1.00-5.00 reshipping fee depending on the item if we have to send out a different size. 

Your return/exchange must be accompanied by the original sales receipt. This is the one you would have received in your email right after placing your order. If you cannot locate it look in your SPAM filter on your email system, It may be stuck in there. If not, write down your name, email address and billing address used when ordering and a quick note telling us what you would like to do.

Please email us to let us know why you are returning products. We will not accept merchandise your dog has chewed. Would you try to return chewed merchandise to your local store?

Email to notify reason for returns@trendypuppy.com

 All items must be in unused condition. Clothing must be unworn and in original packaging.

Our rhinestone dog collars are mainly for decorative use and you should treat these collars as you would your jewelry. We cannot be responsible if your pet damages a collar or loosens a stone while playing in our rhinestone collars. 

 PLEASE read our sizing instructions on each and every product before you purchase it. If you need any assistance with sizes we will gladly help you. 

 Halloween costumes and holiday dog collars and items are not returnable. You can return unopened holiday items for a store credit only prior to the holiday. Sorry.

Food items and items soiled or worn are not returnable.  Dog carriers are also not returnable if any of the tags are removed or there is any signs of your dog having used the carrier at all due to health reasons.  Be sure to measure your pet correctly to avoid problems.

Send it using the United States Postal Service with delivery confirmation.   YOU MUST obtain proof of return by using  delivery confirmation method of shipping.

Please send returns to: