The following information is designed to help you understand our Shipping and Return Policies. We reserve the right, at our discretion, to change, add or remove portions of this policy at any time by posting such changes to this page. Please read our shipping policies carefully as they will affect your order. We are no longer able to ship larger items outside of the United States and Canada. Heavier items may cost more to Canada. We will email you, if this is the case, prior to shipping. So please be sure to check your email for any notes from us.
Free standard shipping on orders over 100.00. Only good for ground United States shipping. Flat standard shipping rate of $5.99 on US orders up to $100.00 We use United States Postal Service and UPS to ship our packages You will notice there is a standard shipping button and a UPS shipping method on the shopping cart. Standard shipping and holiday shipping buttons are sent via the post office. We cannot track these orders. Only confirm delivery. If you choose UPS and pay a few dollars more it's worth it. We can track UPS and they are reliable.
SHIPPING TIMES ARE ESTIMATES OF DELIVERY- Occasionally our suppliers will be backordered. Please let us know when you order if you absolutely must have an item by a certain date. If it can't be done we will notify you. If we don't receive any shipping time emails then we assume you are okay with the delivery times of standard shipping when item is in stock. If we have to order an item it usually ships in 5 - 7 days. Please go by shipping times posted on the product's description page to best judge delivery times. Some custom items may ship directly from the manufacturer.
Due to special order items delivery times may vary from 1 -3 weeks.
All in stock items will ship out within 48 hours. You will be sent an email for confirmation of ordering and if there will be a delay of longer than one week. We do not routinely send out an email when your item has shipped if it is a drop ship. If an items in your order is in stock and we ship it out ahead of time we will put a note in your box stating when other items should ship. In this case an email will not be sent. We do not charge you to ship the item that is on order. Our shopping cart automatically calculates the shipping rates for you based on your package weight and zip code. There is a section for comments on our order page. Feel free to add any additional comments on that form. We do not artificially inflate the price of our merchandise to cover shipping expenses. Just charge you fair shipping costs as it should be. International Shipping Our hours are Monday Through Friday 10AM until 3 PM Central Standard time.
Our phone number is 847-208-0908 Email is the best way to reach us as we then will have your name and order information prior to contacting you.
We are continually checking emails and usually reply within a few business hours. Please contact us with any further shipping questions. Email us